Last updated: 15 July 2026
Got a question? Most things are answered below. If yours isn't, hit the help button on any product page or contact us.
Ordering & fit
How does Bespique know my measurements?
Today, you enter your measurements yourself in My Measurements. We walk you through each measurement we collect, with diagrams, so you know exactly what your tailor will receive.
🚧 Coming soon: AI-assisted measurement. A couple of phone photos, and our system extracts every measurement your tailor needs. We're actively building this. Manual entry is the way in for now.
What if the fit isn't right when my order arrives?
If a tailored item doesn't fit, use the "Request a refund" action on the order in your dashboard (or message the seller through the order page) promptly, and in any event within 30 days of delivery. The remedy depends on why it doesn't fit:
| Remedy | When it applies |
|---|---|
| Alteration | Minor fit tweaks, often offered by the seller as a goodwill gesture |
| Remake | The garment doesn't match the measurements you supplied (a maker error) |
| Refund | It was made to the wrong measurements and a remake isn't viable |
If the garment matches the measurements you gave, it was made correctly to your spec, so any remedy is at the seller's discretion. If it doesn't match your measurements, the seller will remake it or refund you at their cost. See our Refunds & Returns policy for the full detail.
How long does an order take?
Most tailored pieces take 2–4 weeks from order to delivery. Each garment is made or finished to your measurements after you order. There's no warehouse of pre-made stock. Lead times are shown on each product page before you check out.
Can I order without measurements?
Some products on Bespique are listed in standard sizes and can be ordered without measurements. For bespoke and tailored items we strongly recommend adding measurements first. If any are missing, you'll see a prompt on the product page.
Sellers
How are sellers vetted?
Every seller goes through a verification step before appearing on the public marketplace. We review:
- Sample work and craftsmanship
- Communication and responsiveness
- Ability to deliver to a measurement spec
Demo accounts and unverified sellers are not shown publicly.
I'm a tailor: how do I sell on Bespique?
See Why sell with Bespique, then apply via Become a Seller.
Payments & shipping
Do you ship internationally?
Not yet. Bespique is currently available to buyers in the UK only, and orders must be delivered to a UK address. Many of our sellers are based overseas, but they ship to you with all UK duties and import VAT taken care of before delivery: you'll never be asked to pay customs charges at the door (see our Refunds & Returns policy if that ever happens).
What currencies do you support?
All prices are shown and charged in pounds sterling (GBP). If your card or account is in another currency, your bank may apply its own exchange rate and fees.
Account
How do I sign up as a customer vs a seller?
On the signup page you'll choose between a customer account and a seller account.
| Account type | What you get |
|---|---|
| Customer | Browse, save measurements, and order garments |
| Seller | Dashboard to list products, manage orders, receive payouts |
Can I switch between customer and seller?
Customers can apply to become sellers from their account. Sellers cannot self-downgrade. Contact support if you need to change your role.
Where do I find my orders?
- Customers: Customer Dashboard
- Sellers: Seller Dashboard
Still have questions?
If your question isn't answered here, reach out via the help button on any product page or check our Terms of Service.